Mobile-first
One product, not a patchwork
Connection, termination, payment, meter reading, NOC and support in one bilingual app. Every journey self-service, every step tracked, every outcome confirmed with a receipt.
Proposal · Gas Services Mobile App
One app for every gas service. Built to become the super app.
A bilingual mobile app for connection, termination, payment, meter reading, NOC and support, engineered from day one to scale into the region’s first gas-services super app.
Prepared by
INFOTEK
Prepared for
Executive Review
9:415G ▮▮▮
Good evening
Your gas, sorted.
Current balance
AED 184.50
Pay bill
Continue with UAE PassVERIFIED
Scan meter with AI09,412 m³
CONSUMPTION · LAST 7 DAYS
Payment received · AED 184.50
Identity verified · UAE Pass
New connection · approved in 3h
Scroll to begin
01 · The Decision
This is not an IT purchase. It is a decision about who owns the customer relationship.
Leveling up, not starting over
Current app → Super appBusiness-owned
Built around measurable ROI
Adoption, channel shift and cost per transaction are designed-in metrics, not afterthoughts. The app pays for itself in journeys moved off expensive channels.
Future-proof
The super app foundation
Phase one is six journeys. The same platform extends to B2B, loyalty and partner services without rebuilding. We build the asset, not just the release.
02 · The App
Six journeys. One product.
Help that answers instantly
AI assistant · AR / ENWhat the app does
The six everyday gas journeys, fully self-service: each one starts in the app, tracks live step by step, and closes with a receipt — no branch visit, no phone call.
- 01
New gas connection
UAE Pass onboarding, document sync, digital signature, scheduling, fees and QR receipt.
- 02
Service termination
Regular or urgent disconnection with balance visibility, settlement and slot selection.
- 03
Bill payment & meter reading
Smart-meter API for live balances; AI vision reads legacy meters from a photo.
- 04
NOC issuance
Guided data capture, regional selection and submission confirmation.
- 05
Help & support
FAQs, tickets, live assistance and a bilingual AI assistant grounded in approved policies.
- 06
Notifications
SMS, email and push updates at every step, so no customer is left guessing.
03 · Spotlight · UAE Pass
New connection, end to end, without a branch visit.
UAE Pass is not a login button; it is the onboarding engine. Identity, documents and signature all come from the national digital identity, so a customer goes from download to approved connection in hours, not days.
Verified once, at the source
UAE Pass insideVerify with UAE Pass
National digital identity confirms who the customer is. No OTP gymnastics, no ID photo uploads.
Documents sync automatically
Emirates ID and supporting documents arrive through UAE Pass document sync, pre-verified and machine-readable.
Sign digitally
Terms and contracts signed with the UAE Pass digital signature. Legally binding, instantly archived.
Schedule, pay, done
Slot selection, fees and payment in-app, closing with a QR receipt the customer can track.
Days → hours
Shorter onboarding is direct commercial return: leads convert to paying customers the same day, drop-off during signup collapses, and data enters your systems validated at the source. No re-keying, no document chase.
04 · Spotlight · AI Meter Intelligence
We read any meter. Even the ones installed twenty years ago.
The photo is the reading
AI vision · on-device- A
Smart meters: live by API
Automatic balance and consumption fetch. Bills, payments and usage, real time, on the channel customers actually carry.
- B
Legacy meters: AI vision
Camera capture with AI reading, plausibility validation against history, and user confirmation before submission.
- C
Anomaly detection
Reads that deviate from pattern are flagged for review before they become billing disputes. Fewer complaints, cleaner reconciliation.
- D
A capability that compounds
Every read improves the model. The same vision pipeline extends to leak indicators, asset condition and field-audit support later.
05 · The Business Case · Pillar One
01
Stability
“We are not another app shop.”
Systems that already carry real load
Team history, not promises: platforms serving 50K+ students daily, 4M+ travellers and 80K enterprise users across 12+ countries. Infrastructure that cannot afford to go down, and doesn’t.
Support is part of the build
The support contract ships with the product, not an afterthought sold to you after go-live. Budgeted, scoped and accountable from day one.
24/7 on critical issues
Proactive monitoring across the stack, so we find it before your customers do. Alerts, runbooks and escalation paths agreed in advance, not improvised during an outage.
A team that knows the codebase
The people who build it, keep it. A long-term partnership, not deliver-and-disappear. Continuity of knowledge is part of what you are buying.
06 · The Business Case · Pillar Two
02
Visibility
“This is where the CX team gets something it does not have today.”
Adoption & channel mix
Who uses the app, for which journeys, how often, and how the mix shifts away from branches and call centres over time.
Journey drop-off, exactly where
Step-level funnel visibility: where customers abandon, what it costs, and what to fix first.
Cost per transaction, by channel
The number finance asks for, measured continuously rather than estimated in a slide.
Operations in real time
Bills, payments, meter readings and consumption, live on the most convenient access point there is: the mobile app.
0
Open requests, live
0%
Appointments on time
AED 0M
Payments collected
0
Exceptions needing action
Phase two, built in
The same platform serves B2B with its own visibility layer. Loyalty programs reward frequent users: retention today, and the commercial foundation of the super app tomorrow. INFOTEK is positioned as the partner with the team, the codebase and the roadmap to build it.
07 · The Business Case · Pillar Three
03
Adoption & channel shift
“The number your CX team takes upstairs.”
Every journey moved off the call centre, the branch counter or the email inbox has a measurable saving. That saving is direct ROI, and it compounds with every percentage point of adoption.
The app is designed to win that shift on merit: it is simply faster than every alternative. UAE Pass removes onboarding friction, AI removes meter-reading friction, and receipts remove the “did it work?” phone call. Adoption is the strategy; channel shift is the dividend.
Position INFOTEK as your partner for this vision: we build the journeys, measure the shift, and iterate on the funnel with you, quarter after quarter.
Branch counterIn-person visit
~AED 45
Call centreAgent-handled
~AED 18
EmailManual processing
~AED 12
Mobile appSelf-service
~AED 2
How we estimate: typical UAE utility channel costs — branch staff time and rent per visit, agent minutes per call, manual processing per email, versus near-zero marginal cost in-app. Illustrative until validated against your actuals in the discovery workshop, then tracked live from the dashboard.
08 · The Trajectory
The app is not the destination. It is the asset the super app is built on.
Phase 1 · Launch
Own the core services
- Six self-service journeys, bilingual
- UAE Pass onboarding & digital signature
- AI meter reading for the legacy fleet
- Management dashboard: adoption, drop-off, cost per channel
Phase 2 · Grow
Deepen the relationship
- B2B portal on the same platform, own visibility layer
- Loyalty & rewards for frequent users: a retention engine
- Consumption insights and proactive alerts
- Payment methods, budgets and paperless everything
Phase 3 · Scale
Become the super app
- Payments, marketplace and partner services
- One customer identity across every service
- Loyalty as the cross-service currency
- The team that built phases one and two, still here
09 · Delivery & Working Model
Gated delivery. One accountable team.
Decision gates keep leadership in control at every step: SRS approval → design approval → integration readiness → UAT acceptance → production launch. Nothing proceeds on assumption.
Communication is part of delivery: a weekly rhythm, live demonstrations, a shared risk and dependency log, and decisions recorded, so there are never two versions of the truth.
- 01
Discover
Business rules, channel cost actuals, dependencies, KPIs and risks.
- 02
Specify & design
Approved SRS, bilingual UX prototypes, two review cycles.
- 03
Build
Apps, backend, dashboard, AI services and integrations, demonstrated weekly.
- 04
Validate & launch
QA, security testing, UAT, store release, then operate, monitor and evolve.
10 · Evidence of Delivery
Trusted where scale and accountability matter.
0K+
Students served daily
0M+
Travellers on our platforms
0K
Enterprise users served
0+
Countries delivered
Pfizer
A local brief expanded into worldwide enterprise infrastructure.
Our Education
Five engines and DevOps supporting 50,000 students every day.
Destinia
International travel distribution: APIs and mobile channels at 4M+ traveller scale.
FedEx Egypt
Real-time field operations with auditable history and core-system sync.
Source: INFOTEK company profile.
11 · Recommendation
Appoint INFOTEK to build the gas-services app, and the super app it becomes.
Stability your operations can stand on. Visibility your CX team has never had. A channel shift your finance team can measure. And a partner whose roadmap ends where your ambition does.
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Proposed next step: joint discovery workshop: confirmed scope, integrations, channel-cost baseline, governance and delivery plan.